Dispute Resolution Policy

Purpose

To maintain a safe and trustworthy marketplace, Bidoro requires identity verification (“KYC”) for certain users and transactions. This process helps protect all parties involved in disputes and ensures compliance with applicable regulations.

1. Who Must Complete KYC?

KYC may be required for:

• Sellers before listing above a certain transaction threshold
• Users flagged for suspicious activity
• High-value transactions
• Repeat dispute cases
• Withdrawal of escrow funds (if applicable)

Bidoro reserves the right to require verification at any time.

2. Information We May Collect

Verification may include:

• Government-issued ID (National ID, Passport, Driver's License)
• Selfie verification
• Bank account verification
• Business registration documents (for business sellers)

3. Data Protection

All KYC data:

• Is securely stored
• Is not publicly displayed
• Is only used for compliance and fraud prevention
• Is handled in accordance with our Privacy Policy

4. Failure to Verify

If a user fails to complete KYC when required:

• Listings may be restricted
• Funds may be temporarily held
• Account access may be suspended