Escrow Policy

Overview

To protect both buyers and sellers, Bidoro may use an escrow system where funds are held securely until the transaction is successfully completed. This policy works together with Bidoro's Terms & Conditions and Refund & Returns Policy.

1. How Escrow Works

The escrow process follows these steps:

1. Buyer makes payment
2. Funds are held by Bidoro (not released immediately to seller)
3. Seller delivers the product/service
4. Buyer confirms receipt
5. Funds are released to the seller

If a dispute arises, funds remain in escrow until resolved.

2. Buyer Protection Period

Buyers have a defined period (24 hours after delivery) to:

• Confirm item condition
• Report issues
• Open a dispute

If no dispute is filed within the protection window, funds are automatically released to the seller.

3. Escrow Fees

Bidoro may charge:

• A service fee
• A transaction processing fee

All fees will be disclosed before payment confirmation.

4. Escrow Disputes

If a dispute is opened:

• Funds remain frozen
• Both parties must submit evidence
• Bidoro reviews and decides

Bidoro's decision determines whether funds go to the buyer or seller.